Delivery & Returns
Delivery is available FREE for all orders over £30 within 12 miles radius of Dunfermline in Fife.
Please note: If in doubt please give us a call on 07980 517279 to check if you're within our local delivery range.
We now also offer courier delivery to UK Mainland on many products weighing less than 15kg including horse supplements, horse treats and dog treats & chews with delivery starting from just £2.90.
The exact delivery cost for your order will be calculated at checkout. In most cases delivery will be on Monday to Friday, if we dispatch your parcel using Royal Mail, a Saturday delivery may also be attempted. Please 3-5 working days for your parcel to arrive. You will receive an email from us when it has been dispatched.
Unfortunately we are unable to accept orders to UK Highlands, Offshore Islands, Northern Ireland or Channel Islands addresses at this time.
Goods can only be returned if the following criteria have been met:
- The goods have been purchased less than 28 days ago
- The goods are unsoiled, undamaged, and unused
- The goods have not been personalised in any way
- The goods must be unworn and in their original condition and packaging
1) Telephone us on 07980 517279
so we can discuss your problem before taking action
2) After being told that it’s suitable to return your product, please re-package the goods, preferably in the original packing materials
3) Take goods to post office and obtain a receipt for the postage, and a certificate of postage. We recommend insuring the parcel against loss or damage
4) If you live close-by, please drop in and we will be happy to provide a refund or replacement if the above criteria of the goods has been met
Please return products to:
Fetch my Feed
In the very unlikely event that you feel the item you have purchased doesn’t meet a correct standard, and you are unhappy with the quality, please return the item for our inspection, following the procedure indicated above.